Valeria Lukyanova

Case Study Essay on Organizational Theory

1 Introduction

1.1 Background Information

Organizational experts (Sackett, Rosenberg, Gray, Haynes & Richardson, 1996) have defined the procedure of fact-based exercise as being the use of the present and easy to access evidence in the decision making procedure. In this instance, for public management as well as service provision. This procedure they contended, makes the managerial expertise, embracing the best proof that is easy to access from the procedure of systematic study, results as well as the values and preferences of the public. Sackett, Richardson, Rosenberg and Haynes (1997) in addition emphasized that the evidence founded policy making procedure ought to be formed on and only strengthen, but not substitute, the public verdict as well as knowledge. This infers that research substantiation is one of the facets that enlighten the public administration policy making. A literature examination is usually undertaken to pinpoint the suitable research evidence that is up-to-date to result of the core questions, as apparent in the case study provided. It is clear that the primary question of the research was “What’s happening in the library?” this was in addition altered following a literature review and study to, “What do people do when they enter the library? Do they interact with staff or the space?”

Researchers have as well pinpointed that the most important facet in the procedure of proof-founded policy making incorporates the utilization of evidence with the target public. Public organizational thinking is used to make resolves on whether the proof is apt or ‘suits’ with imperative facets of the public’s perspective.  Certain focus should be provided to the partialities as well as values of the people. Discussions must as well be provided to the practice background, public managerial expertise, as well as resources accessible to the company. People are required to be involved firmly in the procedure of policy making for them to not only to help, but also to figure out the suitable plan for actions to be undertaken (Laegaard, 2006). Reliable evaluation actions of this procedure have to be done to figure out any essential advancements along with the suitable results. This assessment is necessary so as to ascertain the numerous facets that improve the usefulness of the procedure (Sackett et al., 1997).

  1. Organizational Theorist in Support of Evidence-Based Decision Making Process

From the provided case study, Max Weber’s concept of bureaucratic plan as well as rationale would work successfully. Weber, a well-known theorist on administrative matters from German, strongly held that the kind of bureaucratic procedure of managerial routine simply like the machines makes the production procedure a routine (Laegaard, 2006). As a sociologist, Weber depicted a cautious desire in social impacts of the formation of bureaucracy as well as displayed his concern for the impacts these would have on social human relationships.  In line with weber, there is a critical need to form a sensible basis that will guarantee a suitable administrative running both in public as well as private scopes (University, 2011). Amongst the many prevalent difficult at the growth of his classical bureaucratic theory was how the huge companies at the moment, would work both successfully as well as systematically. His faith was that bureaucracy echoed the administration by office and it real position rather than a person. He had faith that bureaucracy was the most clean kind as well as perfect for companies, even though not liked by many people (Laegaard, 2006). He described bureaucracy as a coherent method engaged in making policies on facts and one that would provide managerial frontrunners the full efficacy of their administrative exercise.

Weber chiefly highlighted on suitable control where leaders had the chief role of making policies. He contended that both conservative as well as charismatic authorities were not only illogical but also less helpful and operational in comparison to the rational-legal kind of authority. He perceived that a rational-legal authority is the core basis of bureaucracy as, it made it easy for the stability of the public as well as administrative running, it was sensible as office holders were capable enough to undertake their duties, as well as offered the leader with the chances of practicing their powers (Shafritz, Ott, & Jang, 2011).

Weber greatly treasured the roles of management as being those that exercise authority whereas centered on know-how. The core components of this tactic incorporate the division of labor, duty as well as control that is apparently described for every person whose formal responsibilities are legalized, posts in place of work categorized by hierarchy that finally forms a chain of command, selection of administrative associates founded on their capabilities through academic training as well as qualifications, associates or workers being  chosen and not selected , staffs work on fixed salary plans, managerial officials not being occupiers of offices as well as units they manage, managers being able to be projected to the set down rules and policies than boast discipline when on working University, 2011).

In assessing the fortes as well as merits of Weber’s administrative concept, the bureaucratic method is operational; in the occasion whereby the duty to be undertaken is forthright in nature, the setting has steadiness to make sure that the generated outcomes are suitable, the anticipated commodity will be made once more, the best is at the precision stage and when human resources are yielding in nature to undertake the anticipated roles as well as duties. In the case study presented, the duty to be undertaken is forthright, as the chief aim of the Director of the Health Sciences Library had been directed towards getting a physical renovation of the library. The setting was as well steady, as the enlarged space had been designed to successfully meet the need of a contemporary day (21st Century) learning setting. The other needed chore was that of refurbishing the library services as well as resources to satisfy the necessities of consumers. The Director of Library operations was therefore picked to make sure this chore is accomplished via the recognition of the services, working as well as the necessary material that would back the study and learning activities of the Faculty of Health Sciences. This fairly in accordance to Weber’s organizational classical concept method which supports administrative hierarchy that has clear comprehension of its role and nature (Shafritz, Ott, & Jang, 2011).

Additional substantial merit of Weber’s tactic is the idea that it offers a means of accomplishing suitable as well as helpful organization amongst those sub-groups that have to work altogether, in this circumstance, the library workers and the probable consumers in the university. This infers that this managerial tactic focuses on the undertakings of private sub-groups as well as boasts the accomplishment and organization necessary in the role. Among many considerable merits of Weber’s bureaucratic tactic is its competence to reveal administrative fairness in the procedure of both users and also workers is its selection, via lessening nepotism, favoritism and other kinds of prejudice by individuals involved in the procedure of policy-making. In its place, a selection founded qualification and other merit is utilized. In this case study provided, a judgment is put in place to make plans of employing a student from the Masters of Library and Information Sciences (MLIS) program at the University of Western Ontario to aid in the running of the review procedure for a number of eight months via a cooperative assignment.  It is clear that this student was picked depending on policy making as well as in accordance with her field of expertise. This is due to the fact that her responsibility was to work with the Director and staff of the Library to strategize as well as enact the study procedure. She was helpful, hiring a graduate student with a desire to learn, to adapt, to work as a team as well as to utilize coursework in a workable setting is greatly commended.

  1. Organizational Theorist against Evidence-Based Decision Making

Weber’s bureaucratic tactic was disapproved by other theorists who thought otherwise. This was certainly against the neoclassical administrative theorists, who contended that Weber ignored several fundamental matters that concern humanity in tackling the members of the company, running chores as well as the procedure of policy making (Shafritz, Ott, & Jang, 2011). A key supporter of the concept was Chester Bernard. He contended that the bureaucratic tactic professed that people are more like machines than humans. He supported the desire to have companies that are focused on the need to have individuals in companies work together as well as aid other instead of working like robots to achieve set chores. He contended that leaders have the duty of forming and upholding the sense of purpose in addition to the code of the corresponding companies. These include the moral principles that find out what is right or wrong (Hatch, 2006). He contended that the proof founded policy making procedure hugely depends on the communication systems that have been built in the company to control official and casual procedures. In line with Chester Bernard, it is the function of managers to make sure that individuals have the enthusiasm to work together. They can accomplish this via the enactment of numerous actions as well as plans that would encourage team work (Shafritz, Ott & Jang, 2011).

A number of the condemnation that knocked down Weber’s tactic are that it offers a comprehensive job account as well as the duties. Whereas Weber contended that this makes people to comprehend easily what their duties in the companies are, Chester denoted that this approach allows workers to recognize each other’s duties that are anticipated of them, and therefore, it is a restriction to flexibility.   The bureaucratic line of attack as well tries to provide restrictions instead of organization en route for the growth of human abilities as well as the procedure of molding individuals to engage in several chores.

Bureaucratic approach lessens the stages of group duty, it makes people to comply with administrators’ wishes as well as adhere to their duties instead of taking measure to venture for fresh inventions and concepts. Individuals in a company who ask for the brainpower of conventional exercise are perceived to be more often as menaces. Both workers as well as the companies lose from this move. Employees fail to get the opportunity for personal growth, as they utilize most of their time working on agreed jobs. Companies fail to merit from the inventiveness as well as obligations that majority of the people are able to make, when offered the right openings.

4 Evaluation of Evidence-Based Decision Making

From the case study presented, specific components that illustrate the proof founded decision making procedure. To start with is the facet of transparency. From the study that all the team members are involved in, it is proven that they are all finding a way to gather as well as make tests of imperative proofs that will make it easy to bring alteration in the library development process (Habil, 2011). Another component is inclusiveness or engagement. The whole study team that is dedicated to the library project are vigorously involved as well as engaging other people too who are probably impacted by the policies that will be made as well as the enactment procedure. Clear communication is the other element. The case study defined the research information gathering approaches as well as the results. This apparently shows how proof was collated and how this at last impact the end decision on the library growth procedure. Proof founded decision making as well needs skilled guidance to make simplification of the whole procedure possible (Hatch, 2006). The manager in this case, handled an active duty by offering leadership guidelines in figuring out as well as fathoming the entire research procedure and information allocation undertakings prior to the faculty of Health Sciences. This enthused the entire team as a depiction of working towards a mutual objective. The proof founded on policy making as well demands a described procedure. This encompasses all tools involved in collating data or proof, the procedures as well as instruments and the stage of inclusion (Carson, 2008).

As a result, it is apparent that a number of merits endorsed the proof based decision making strategy. Devising formal proof aids members of a company to hold in much huge regard the policies made, relying on companies. This infers that the approach of proof founded decision making is exercised more in companies that hugely treasure proof as well as favor it an obligatory, provided that the proof fails to cause a battle with relevant policy makers (Habil, 2011). Decision makers will seldom ignore the disaffirming proof however will rather polish the proof in a way to back the present opinions. One of the remarks made by the administrative professionals is that proof founded companies are not easy to be shunned. This is due to the fact that the proof is not only utilized to enlighten but also to back the policies made. It is as well utilized to build basis and offer other individuals poise to come up with excellent policies that can be depended on in the administrative settings. The success of this will therefore rely on the decision’s nature as well as the intended people in the public service who the proof is aimed at sanctioning.

5 Dealing With the Disadvantages of Evidence Based-Decision Making

Despite the fact evidence policy making has its demerits, public management frontrunners can enact actions to handle these difficulties. To start with,  there is desire to comprehend the nature of the issue that requires decision making as well as how the presentation of proof will improve the quality of the policy making procedure  (Habil, 2011). This requires policy makers to take the act of bravery as well as be capable to validate their deeds and policies in accordance with their involvements and debates with others. The other remedy will be to undertake a cost merit analysis of proof based policy making tactic. The price of analysis ought to be all-encompassing of the absolute time required to collate proof and the other negative indications in the policy making procedure. for instance, it is clear in the case study that the procedure of planning as well as undertaking the research was time wasting and wearisome in nature (Carson, 2008). Nevertheless, the involvement provided the library staff members and the whole management are apparent undertaking of the strengths as well as challenges faced in the procedure of using research methods in exercise in the surroundings of the library. Finally, the results were worth the effort. More so, besides obtaining some worth data, the library worker as well grew an expertise prepared in the study procedure. The other action will be to apparently provide a variation between the targeted people in terms of external against internal in the procedure of proof founded on decision making procedure. The external targeted people ought to be hugely looked at as internal targets cherish the workers or it is easy for the group to obtain data.

6 Conclusion

For a number of years, most companies are developing to favor the proof founded policy making tactic in their undertakings.  A number of administrators have repelled this tactic but in certain instances, the outcomes have been quite expensive. The other difficult is that most managers frequently have faith in that they have grown the culture of proof founded on decision making when in real sense they are exercising the policy based proof theory. It is imperative to keep in mind that when proof is successfully utilized, companies have a chance to merit in the decision making procedure.




Carson, K. (2008). Organization theory: A libertarian perspective. Retrieved from   

Habil, W. (2011). Rationality and irrationality of Max Weber’s bureaucracies. International           Journal of Management & Business studies1(4), Retrieved from

Hatch. (2006). What is organization theory? Retrieved from     busman/wp-content/uploads/2012/11/Hath-OT_chapter1.pdf

Laegaard, J. (2006). Organizational Theory. Retrieved from

Sackett, D. L., Rosenberg, W. M., Gray, J. A., Haynes, R. B., Richardson, W. S. (1996).   Evidence based medicine: What it is and what it isn’t. British Medical Journal, 312, 71 72

Shafritz, J. M., Ott, S. J., & Jang, Y. S. (2011). Classics of Organizational Theory (7th ed.).

Belmont, Calif.: Wadsworth.

University. (2011). Bureaucracy, rationalization and organization theory. Retrieved from    Theory/chap5.pdf

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